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AirSplat’s Industry Premier 15/60+ Day Return Policy

AirSplat August 27, 2012 Airsoft - General 1,099 Comments

Industry Premier 15/60+ Day Return Policy

AirSplat is proud to say that we are the only online Airsoft retailer to offer a comprehensive 15/60+ RETURN policy along with a 24 hour order fulfillment guarantee explained in our Shipping Policy. There is no fine print to read. We have a simple, straight forward, stress free return procedure that enables you to buy with 150% confidence. All competitors offer final sales or limited warranty policies only. AirSplat is the single retailer to offer a full fledged Return Policy. AirSplat strongly believes a satisfied customer will be a return customer. What is the difference? Please read below.

Industry Premier 15/60+ Day Return Policy Details

AirSplat understands occasionally you may wish to return an item to us for a variety of reasons. Our one of a kind 15/60+ return policy allows you the option to return any item for refund within 15 days of receiving the product without any restocking fees. We have also raised the bar and now give you the flexibility to return any item for replacement or exchange within 60 days hassle free. Our goal is to provide you with the best service in the business by making sure you are covered against all manufacturer defects. We make sure that any and all return requests are processed within 24 hours (excluding weekends and holidays). Our goal is to honestly evaluate every return and assess it as an individual case. Please reference the chart below to determine the options your order qualifies for. The time period is assessed beginning the day your package is delivered.
Time Period
Industry Premier 15/60+ Day Return Policy Options
0-15 days Refund: Merchandise must be new/unused/or fairly new and in original box

Exchange: Merchandise must be new/unused/or fairly new but defective and in original box

Repair: Merchandise must contain a manufacturer defect that is repairable

Replacement: Merchandise must contain a manufacturer defect that is not repairable

16-60 days Exchange: Merchandise must be new/unused/or fairly new and in original box

Repair: Merchandise must contain a manufacturer defect that is repairable

Replacement: Merchandise must contain a manufacturer defect that is not repairable

61+ days Extended Manufacturer Warranty on Select Items

In addition AirSplat has taken it a step further; we are now working closely with our manufacturers for you to take full advantage of their extended warranties. AirSplat will honor any manufacturer warranty that is longer than 60 days so that you can shop with confidence. You will have the advantage of being able to return any item that has an extended warranty for repair/ replacement of the same item due to any manufacturer defect. This includes warranties of up to 6 months on some of our most popular guns to lifetime warranties on top of the line, name brand accessories. AirSplat is here to provide exemplary service you deserve. Please reference the chart below for the 60+ Extended warranty portion of our policy

Warranty Period Manufacturer or Brand
90 Days AIM Optics & Mounts
6 Months Cyber Gun Rifles and Pistols
1 Year NcStar Accessories; Leapers: Flashlights, Lasers, Bags, Vests and Bipods
2 Years
Leapers Red Dot Scopes and Sights
Lifetime NcStar Optics
Lifetime Accushot, UTG, 5th Gen & Golden Image Series Scopes & Mounts/Rings

For more information on our Return Policy and other guidelines, please go to our Return Policy page

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